Overview

Usability measures the quality of a user's experience when interacting with a product or system - this can be a Web site, Software Application, Mobile technology or any user-operated device

Usabilty refers to how well users can learn and use a product to acheive their goals and how satisfied they are with that process.

Following are the list of ways that can measure the ROI of Usability

User effectiveness

• increase success rate
• reduce user errors
• increase productivity
• improve ease of use
• increase ease of learning
• increase trust in systems
• improve user satisfaction
• increase job satisfaction
• decrease support costs
• reduce training costs

• save development costs
• save development time
• reduce maintenance costs
• save redesign costs

• increase revenue
• increase transactions/purchases
• increase product sales
• increase traffic
• retain customers
• attract more customers
• increase market share